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Privacy Policy

Effective Date: March 12, 2026

1. Introduction

Welcome to Medexone ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our software solutions, or interact with us via our contact forms and communication channels (including WhatsApp).

2. Information We Collect

When you voluntarily submit information through our contact form to inquire about our clinical solutions, we collect the following personal and professional details:

  • Full Name
  • Phone Number (specifically for WhatsApp communication)
  • Email Address
  • Company/Organization Name
  • Professional Role
  • Number of Employees (Company Size)
  • Product or Service Interest

3. How We Use Your Information

We use the information we collect or receive to:

  • Communicate with You: To send you messages via WhatsApp or email regarding your inquiry, schedule demos, or provide requested information about our clinical software.
  • Business Purposes: To assess your company's needs and tailor our software recommendations to your specific operational size and role.
  • Marketing (with consent): To send you promotional communications about new clinical solutions, updates, or events, provided you have not opted out.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors (such as WhatsApp/Meta for messaging integration, or CRM platforms) who perform services on our behalf and require access to such information to do that work.
  • Legal Obligations: When legally required to do so to comply with applicable laws, governmental requests, or legal processes.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Your Rights

Depending on your region, you may have rights regarding your personal data, including the right to access, correct, or request the deletion of your personal information. To exercise these rights, please contact us at helpdesk@medexoneglobal.com.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: helpdesk@medexoneglobal.com
  • Address: Medexone, G603, Floor 6, Blok G Phileo Damansara 1, Jalan 16/11 off Jalan Damansara, Seksyen 16, 46350 Petaling Jaya, Selangor, Malaysia